The outage appears to have been a sizable one, impacting almost have a million people.
Event Context
It was around seven hours before the carrier said service had been fully restored for all customers.
T-Mobile apologised, but hasn’t proactively offered any compensation to those affected. Instead, customers are saying that they had to contact the company to ask for it, as CNET reports.
Player Focus
This approach does seem regrettably common these days: you are only compensated if you actively demand it. If you succeed in achieving a credit from T-Mobile, please share the details in the comments to assist others.
Match Outlook
There’s a bright spot for customers affected by the downtime. If you contact T-Mobile through its Customer Care teams — the easiest way is probably through the T-Life app — you can request a bill credit that will be applied to your account. Amounts vary. Some customers reported $10 in credit, while others managed to get as much as $80 in credits that will span the next six months.
